Knowledge Management in the past decades was aiming for collecting, storing and categorizing knowledge. In my eyes it failed – Huge databases of dead documents have been built with tremendous effort and very little outcome. Usability, maintenance or accessibility – it just did not work – not to mention the never reached ROI (=return of investment). Our perfectionism and demand of having something „final“ before releasing or even publishing just adds another big hurdle for knowledge to become visible (Do you know those topic_final_v3.docx or topic_final_last_version.pptx files ;-))
We can not afford anymore to hide knowledge in databases, eMails or archives – only if we grant easy access to it, we will be able to develop answers for our complex present and future. Building a „learning organization“ and collaborating across borders would be a sustainable way for future demands and challenges.
Knowledge does not need to be „managed“ – it needs to „come alive“ by USING it, SHARING it, adding to it. Social Media gives us great opportunities to do exactly that – there are just some pre-conditions to make this happen. With this Infographic I tried to build an „action – effect – chain“ which should explain how it could work a lot better.
It is a starting point – hoping for your ideas, feedback and help!
In a corporate environment – it is essential, that this new way of sharing is supported by leaders – Human Resources would be the right partner to role model and engage this new behavior:
Please give your feedback as comments or direct so I can improve this picture – of course I will give you the credit for your valuable additions. There will be more infographics coming soon too ;-)